Terms of Service

1. Service

NeoAI provides software for AI-assisted conversations, workflows, and channel integrations. Features depend on your plan and configuration.

2. Accounts

You are responsible for credentials and for activity under your account. Provide accurate registration information.

3. Acceptable use

Do not use the Platform for unlawful activity, spam, harassment, or to violate third-party terms (including Meta/WhatsApp policies). You are responsible for content sent through your tenant and connected channels.

Do not use the Platform for high-risk uses: credit decisions, hiring or employment, biometric identification, medical diagnosis, or access to education or essential services. NeoAI is a conversation assistant, not a system for those decisions.

4. Third-party services

Integrations such as WhatsApp/Meta are subject to their own terms. We are not responsible for third-party outages or policy changes.

5. Disclaimer

The Platform is provided “as is” within the limits permitted by law. AI outputs may be inaccurate; verify important decisions. See your commercial agreement for any specific SLA or liability caps.

6. Artificial intelligence

You are the deployer of the assistant toward your visitors. Chat and voice show a label you cannot disable: the person is talking to an artificial intelligence and the voice is generated. Replies can be inaccurate.

You are the controller of visitor data. NeoAI is the processor under the DPA at /dpa, which is part of these terms.

8. AI literacy and staff

As the business customer and deployer toward your visitors, you must ensure that staff and authorised users know they are using an AI assistant: verify critical answers, avoid putting unnecessary personal data in prompts, and follow your sector rules and internal policies.

9. Contact

Questions about these terms: use the contact form on our homepage or the privacy contact on the Privacy Policy page.